1. Scope

This refund policy applies to payments processed through the platform for eligible products/services.

2. Eligibility

• Duplicate payment transactions.
• Verified failed service delivery where applicable.
• Approved exceptions under institutional policy.

3. Processing Timeline

Approved refunds are processed to the original payment method as per banking and gateway timelines.

4. Non-Refundable Cases

Completed/consumed services, policy violations, and invalid claims are generally not eligible for refund.